A Bengalurubased advocate has filed a complaint with Bangalore Rural and Urban Ist Additional District Consumer Disputes Redressal Commission with a complaint against a hotel for rounding off hotel bill to the nearest rupee and shortchanging him of 40 paise in the process.
Advocate Narasimha Murthy, who filed the complaint under Section 35 of the
Consumer Protection Act 2019, he visited the hotel near Infantry Road in March
this year and his bill totalled 264.60, it was rounded off to Rs 265, something
which Murthy terms an unfair trade practice. Seeking an explanation, he
approached the hotel manager and others, but failed to receive a satisfactory
answer. Requests made by advocate to show directions or orders passed in this
regard were also futile. “If the hotel collects an excess amount to the extent
of 40 paise or 50 paise on the actual bill, it will earn lakhs of rupees
annually by cheating innocent customers,” advocae claimed.
The commission heard the matter on Friday and adjourned it for 20 August 2021 “Perused the complaint and documents.The complainant is directed to take the photo of the notice prepared by this office in his mobile and send/deliver it to the opposite party personally or through WhatsApp and SMS to the effect of filing of the complaint, its register number and date for appearance,” the commission’s order read.
Bangalore Hotels Association, PC Rao,
president, said, “I will refrain from making any comments since the
matter is sub-judice.However, another hotelier told there was no malafide intention behind rounding
off the bill amount. “Since 50 paise coin or other coins of denominations less
than Rs. 1 are not in use, we round off the amount to the nearest rupee. For
example, if the bill totals Rs 264.50, we will round it off to Rs 264,Asked whether
everyone follows the same rule, he said: “We are not sure. We will discuss the
matter in our next association meeting.”
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